Responsible Gaming
Gaming Should Be Entertainment
At Hessco, we believe that live casino gaming should be an enjoyable form of entertainment, never a way to earn money or solve financial problems. If you find yourself gambling to make money or recover losses, it's time to seek support.
Remember: The house always has a mathematical advantage. Play only with money you can afford to lose.
Age Verification
You must be at least 18 years old (or the legal gambling age in your jurisdiction) to use our services. We take underage gambling extremely seriously and use strict verification processes to prevent minors from accessing our platform.
If you are under the legal age, please do not attempt to register. If you suspect a minor is using our service, please report it immediately to our support team.
Warning Signs of Problem Gambling
Do you recognise any of these signs in your own behaviour? If so, please reach out for help:
- Spending more money or time gambling than intended
- Chasing losses by gambling more to recover money
- Hiding or lying about your gambling habits
- Neglecting family, friends, work, or education due to gambling
- Borrowing money to fund gambling
- Feeling anxious, irritable, or restless when unable to gamble
- Using gambling to escape problems or cope with negative emotions
- Failed attempts to cut down or stop gambling
- Jeopardising relationships, job, or educational opportunities
- Experiencing financial difficulties as a result of gambling
If you recognise these signs, help is available. Do not hesitate to reach out.
Self-Help Tools
Hessco provides tools to help you maintain control of your gaming:
- Deposit Limits: Set a maximum amount you can deposit within a specific time period (daily, weekly, monthly)
- Loss Limits: Set a maximum amount you are willing to lose in a time period
- Reality Checks: Receive pop-up reminders showing your gaming duration and money spent
- Time Limits: Set session time limits to control how long you play
- Self-Exclusion: Temporarily or permanently exclude yourself from our platform
- Account Closure: Close your account at any time without penalty
To access these tools, log into your account settings or contact our support team at support@hessco.uk.
Get Help – Support Organisations
For UK Players:
- GamCare – Free counselling and support for problem gamblers
Website: www.gamcare.org.uk
Helpline: 0808 8020 133 (free, confidential, 24/7) - GamStop – National self-exclusion scheme for online gambling
Website: www.gamstop.co.uk
Excludes you from all UK-licensed online gambling operators - Gamblers Anonymous – 12-step support meetings
Website: www.gamblersanonymous.org.uk - National Gambling Treatment Service – NHS-funded treatment programmes
Website: www.nhs.uk (search "gambling treatment")
International Support:
- Australia: Gambling Help Online – www.gamblinghelponline.org.au
- Canada: Responsible Gambling Council – www.responsiblegambling.org
- United States: National Council on Problem Gambling – www.ncpgambling.org
National Problem Gambling Helpline: 1-800-522-4700 - Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA) – www.bzga.de
All support services listed are confidential, impartial, and free to access.
If You Need Help, Reach Out Today
Problem gambling can happen to anyone. Seeking help is a sign of strength, not weakness. Whether you're experiencing difficulties yourself or concerned about someone else:
- Contact one of the organisations listed above
- Speak to a trusted friend or family member
- Use the self-help tools available in your account
- Contact our support team at support@hessco.uk
Help is available. You don't have to face this alone.